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TETAF is Hiring a Scheduling Coordinator

Mar 7, 2024 | Miscellaneous

Scheduling Coordinator

Texas EMS Trauma & Acute Care Foundation
Austin, TX

  • $50,000 to $55,000 Yearly
  • Dental, Life Insurance, Medical, Simple IRA
  • Full-Time

Job Description

This is a full-time, exempt position with the Texas EMS, Trauma & Acute Care Foundation (TETAF), a 501(c)(3) nonprofit organization based in Austin, Texas. TETAF supports development of the state trauma and emergency health care system by providing verification surveys for trauma, stroke, neonatal intensive care units and maternal care facilities. TETAF also provides legislative advocacy on these and related issues, and educational opportunities throughout the state that are focused on trauma, EMS, and perinatal care. TETAF seeks a dedicated, self-motivated candidate who will coordinate scheduling for verification surveys in hospitals around the state and support senior staff. The individual hired for this position will be part of a fast-paced, multi-tasking atmosphere and will need to excel at providing continuous customer service follow-through. TETAF is a mission-driven organization focused on improving patient outcomes throughout the state and the right candidate will assist in moving this mission forward. Salary will be commensurate with education and experience and will include full health and dental benefits and retirement plan opportunities. TETAF has a shared office space and hybrid work from home opportunities.

Roles and Responsibilities:

  • Survey scheduling and communications coordination between hospital, surveyor contractors, and TETAF staff.
  • Remote customer service (email, virtual meetings, phone and direct messages)
  • Surveyor support during surveys
  • Maintaining surveyor credentialing files and contract management
  • Management and coordination of virtual surveys
  • Surveyor training team support
  • Survey contracts and document management
  • Survey operations monthly statistical reporting
  • Education operations support
  • Hospital customer database maintenance using Microsoft Access platform
  • Recording and documentation of payments received
  • Other duties as assigned

Qualifications and Education Requirements:

  • Bachelor’s degree in business or related field preferred
  • Excellent written and oral communication skills are necessary for frequent, daily communication by email and phone.
  • Strong project management skills in a deadline-oriented environment. Must be comfortable tracking and following-up on communications with multiple contacts on one project.
  • Intermediate or higher-level knowledge of Microsoft Outlook (email and calendar functions), digital files storage systems (such as Microsoft Sharepoint and Dropbox), Microsoft Office programs (Excel, Word, PowerPoint), and Adobe Acrobat Pro.
  • Good understanding of simple database operations. Microsoft Access preferred.
  • Proficiency in virtual meeting platforms such as Microsoft Teams, Zoom, and GoToMeeting. Ability to schedule, host and provide basic troubleshooting to meeting participants.
  • Prior office management experience.
  • Candidate must be located in the Austin area to consistently work in the Austin office with remote hybrid working opportunities available.
  • Contribute to team effort by accomplishing other tasks as needed.

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